Privacy Policy
Grill HQ London is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, purchase BBQ equipment, register warranties, or communicate with us. We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
We may collect personal information including your name, billing and delivery address, email address, telephone number, and details relating to your purchases. We also process transaction records, warranty registrations, and communications you send to us. Payment information is processed securely through third-party payment providers and we do not store full card details. When you use our website, technical information such as IP address, browser type, device data, and usage behaviour may also be collected through cookies and similar technologies.
Personal data is used to process and fulfil orders, arrange delivery of BBQ equipment, provide installation or after-sales support where applicable, manage warranties, respond to enquiries, and maintain customer service records. We also use information to improve website functionality, prevent fraud, comply with legal obligations, and send marketing communications where consent has been provided.
When you place an order, your personal data is required to confirm your purchase, process payment, arrange delivery, and maintain transaction records. Without this information, orders cannot be fulfilled. Where products require delivery or installation, relevant details such as name, address, contact number, and order information may be shared with trusted logistics partners solely for the purpose of completing the service.
If you register a product warranty, your information will be processed to verify ownership, manage service support, and maintain warranty records for the applicable coverage period. Personal data is retained only for as long as necessary to meet contractual, legal, and operational obligations, after which it is securely deleted or anonymised.
We may share personal data with trusted service providers including payment processors, delivery partners, IT service providers, and professional advisers where legally required. Personal data is never sold or rented to third parties for their own marketing purposes.
Our website uses cookies to ensure functionality, analyse usage, and improve user experience. Non-essential cookies are used only where consent has been provided through our cookie banner. You may manage cookie preferences through your browser settings at any time.
We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, misuse, or loss. Access to personal data is restricted to authorised personnel and service providers who require it for legitimate business purposes.
Under UK data protection law, you have the right to access personal data we hold about you, request correction of inaccurate information, request deletion where appropriate, restrict or object to certain processing activities, withdraw consent, and lodge a complaint with the Information Commissioner’s Office.
If you have any questions regarding this Privacy Policy or your personal data, please contact Grill HQ London using the contact details provided on our website. We may update this Privacy Policy periodically to reflect changes in legal requirements or business operations, and the latest version will always be available online.